Patient Centered Medical Home


Janet Westenberger, DO has achieved Patient-Centered Medical Home Recognition from NCQA (National Committee for Quality Assurance).


What is a Patient-Centered Medical Home?

  • A team approach to providing total health care at our office for you

Who is part of your Patient-Centered Medical Home team?

  • Your health care provider
  • All other staff at your health care provider’s office
  • Most-importantly-YOU! You are the most important person on your health care team. Patient-centered is a way of saying that you are the focus of your health care

What do you need to do as part of your Patient-Centered Medical Home team?

Keep your medical home providers informed!

  • Let your health care provider know about care you receive from other health care professionals
  • Call your medical home first with questions, appointment requests, before you go to an Urgent Care or Emergency Room
  • You can call us during regular office hours at 716-662-9336
  • After Hours we can be reached at 716-574-7254
  • Let your medical home provider know if you have been in the hospital.
  • Let your medical home know of any change in your medications after a hospital stay or from another health care provider
  • Bring all your medications (or a list of all your medications) with you to each visit at your medical home
  • Take an active role in your own health
  • Follow the health care plan that you and your team agreed on
  • Set goals that you can reach. Once these goals have been reached discuss new goals
  • Tell your team if you’re having trouble staying with your care plan or it is not working for you

What can your Patient-Centered Medical Home do for you?

  • Help you manage your health care including Behavioral Health
  • Help answer all your health questions
  • Listen to your concerns
  • Coordinate your care if additional services are needed
  • Encourage you to play an active part in your own health care